SCORM Compliant Package-ICTDBS605 Develop knowledge management strategies Skill Set (Skill Set) identify and rectify telecommunications network

identify and rectify telecommunications network faults ICTWHS204 Follow work health and safety and environmental policy and procedures ICTWOR308 Provide customer service to telecommunications customers Electives ICTTEN312 Install telecommunications network equipment BSBESB301 Investigate business opportunities BSBESB305 Address compliance requirements for new business ventures ICTICT314 Connect internal hardware components ICTICT317 Maintain standard operating environments ICTCBL323 Test cables and systems on customer premises ICTNWK428 Create scripts for networking ICTCBL330 Splice and terminate optical fibre cable for telecommunications projects ICTTEN434 Install

Core units CHCCCS016 Respond to client needs CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTWHS002 Follow safe work practices for direct client care HLTWHS006 Manage personal stressors in the work environment Elective units CHCADV001 Facilitate the interests and rights of clients CHCAGE001 Facilitate the empowerment of older people CHCCCS015 Provide individualised support CHCCCS019 Recognise and respond to crisis situations CHCCCS023 Support independence and wellbeing CHCDIS007 Facilitate the empowerment of people with disability CHCCCS011 Meet personal support needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers SITXINV006 Receive

Core units MSL943004 Participate in laboratory or field workplace safety MSL952001 Collect routine site samples MSL974022 Undertake environmental field-based monitoring MSMENV472 Implement and monitor environmentally sustainable work practices MSS024014 Implement environmental management plans and procedures MSS024015 Apply an understanding of environmental principles to a site MSS024016 Process and present environmental data MSS025017 Assist with assessing site environmental indicators MSS025018 Assess the environmental risk and impact of a project activity or process MSS025019 Report environmental data MSS025020 Provide environmental information to customers Elective units CPPWMT4009 Conduct waste audits MSL975042 Design and supervise complex environmental field surveys MSL975045 Perform laboratory-based ecological techniques` MSL975051 Supervise geotechnical site investigations MSS015011 Conduct a sustainability energy audit BSBWHS419 Contribute to implementing WHS monitoring processes MSL904002 Perform standard calibrations CUAPHI302 Capture photographic images HLTAID003 Provide first aid * We can develop additional elective units that are not listed on request (Please contact us for further information)

BSBSMB406 Manage small business finances

SCORM Compliant Package-ICTDBS605 Develop knowledge management strategies Skill Set (Skill Set) identify and rectify telecommunications network* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.