Learning and Assessment Kit-AVI20119 Certificate II in Aviation (Flight Operations-Cargo Services) LGA Core units SITHIND008 Work effectively

Core units SITHIND008 Work effectively in hospitality service SITXCCS015 Enhance customer service experiences SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXHRM007 Coach others in job skills SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXMGT004 Monitor work operations SITXWHS007 Implement and monitor work health and safety practices Elective units SITXFSA005 Use hygienic practices for food safety SITHFAB021 Provide responsible service of alcohol SITHFAB022 Clean and tidy bar areas SITXCCS012 Provide lost and found services SITHFAB024 Prepare and serve non-alcoholic beverages SITHFAB025 Prepare and serve espresso coffee SITXFSA006 Participate in safe food handling practices SITXFSA007 Transport and store food SITHIND006 Source and use information on the hospitality industry BSBTWK501 Lead diversity and inclusion BSBSUS411 Implement and monitor environmentally sustainable work practices BSBFIN302 Maintain financial records * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs to meet legislative requirements Group C BSBWOR301 Organise personal work priorities and development Group C * We can develop additional elective units that are not listed on request (Please contact us for further information)

policies and procedures in the construction industry RIICCM209E Carry out concrete work RIICRC208E Lay pipes RIICBS202E Hand spread asphalt * We can develop additional elective units that are not listed on request (Please contact us for further information)

and identify what assessment methods are appropriate for the students

Core units AHCWHS401 Maintain work health and safety processes AHCWRK403 Supervise work routines and staff performance BSBLDR403 Lead team effectiveness BSBSMB407 Manage a small team FBPFSY3001 Monitor the implementation of quality and food safety programs Elective units AHCBUS407 Cost a project AHCBUS408 Operate within a budget framework AHCBUS409 Participate in an e-business supply chain AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

Learning and Assessment Kit-AVI20119 Certificate II in Aviation (Flight Operations-Cargo Services) LGA Core units SITHIND008 Work effectivelyOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to