Unit Knowledge Guide-MEM15011 Exercise external quality assurance ICT Core units BSBCUS403 Implement customer

Core units BSBCUS403 Implement customer service standards FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector FNSINC503 Identify situations requiring complex ethical decision making FNSRSK411 Apply risk management strategies to own work Elective units FNSSAM401 Sell financial products and services FNSSAM402 Implement a sales plan FNSSAM403 Prospect for new clients FNSINC504 Apply ethical frameworks and principles to make and act upon decisions BSBSMB407 Manage a small team BSBWOR501 Manage personal work priorities and professional development FNSCUS402 Resolve disputes If you require RPL Kits with comprehensive benchmarking

tools and equipment to preserve biosecurity AHCBIO204 Follow site biosecurity procedures AHCDRG202 Maintain drainage systems AHCINF203 Maintain properties and structures AHCMOM202 Operate tractors * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBSUS211 Participate in sustainable work practices RIICOM201E Communicate in the workplace RIIRIS201E Conduct local risk control RIIWHS201E Work safely and follow WHS policies and procedures Elective units RIIGOV201E Comply with site work processes/procedures (c) RIIERR302E Respond to local emergencies and incidents MSL973013 Perform basic tests RIISTD202D Collect routine site samples (c) RIIMPO206D Conduct bulk water truck operations BSBTEC101 Operate digital devices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCRT611 Apply critical thinking for complex problem solving CUAACD611 Extend professional expertise with drawing and other visual representation tools CUAPPR611 Originate a body of independent creative work CUAPPR613 Engage in the business of creative practice CUAPPR614 Publicly present a body of own creative work CUARES612 Extend cultural research expertise Elective units BSBCRT512 Originate and develop concepts BSBINN801 Lead innovative thinking and practice BSBPMG539 Manage project governance CUAACD536 Refine 2-D design ideas and processes BSBWRT411 Write complex documents BSBSTR501 Establish innovative work environments * We can develop additional elective units that are not listed on request (Please contact us for further information)

CHCECE041 Maintain a safe and healthy environment for children CHCECE042 Foster holistic early childhood learning

Unit Knowledge Guide-MEM15011 Exercise external quality assurance ICT Core units BSBCUS403 Implement customerOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner