Assessment Kit-CHCCSM006 Provide case management supervision CUA Core units MSS405001 Develop competitive

Core units MSS405001 Develop competitive systems and practices for an organisation MSS405013 Facilitate holistic culture improvement in an organisation MSMENV472 Implement and monitor environmentally sustainable work practices Elective units MSS405004 Develop business plans in an organisation implementing competitive systems and practices MSS405005 Manage competitive systems and practices responding to individual and unique customer orders MSS405006 Develop a Balanced Scorecard MSS405007 Introduce competitive systems and practices to a small or medium enterprise MSS405008 Analyse and map a value stream MSS405009 Manage a value stream MSS405014 Develop a communications strategy to support operations MSS405015 Manage relationships with non-customer external organisations MSS405016 Manage workplace learning MSS405084 Manage people relationships MSMENV672 Develop workplace policy and procedures for environmental sustainability MSS404054 Apply statistics to operational processes MSS405020 Develop quick changeover procedures MSS405021 Develop a Just in Time system MSS405022 Design a process layout MSS405023 Develop a levelled pull system for operations and processes MSS405024 Apply the theory of constraints MSS405030 Optimise cost of product or service MSS405031 Undertake value analysis of product or process costs in terms of customer requirements MSS405032 Analyse cost implications of maintenance strategy MSS405033 Optimise office systems to deliver to customer demand MSS405040 Manage 5S system in an organisation MSS405041 Implement improvement systems in an organisation MSS405052 Design an experiment MSMSUP390 Use structured problem-solving tools MSS014009 Evaluate sustainability impact of a work or process area * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AVIF0026 Implement aviation risk management processes AVIF0027 Implement aviation fatigue risk management processes AVIF0028 Manage aviation risk AVIO0017 Manage disruptive behaviour and unlawful interference with aviation BSBADM502 Manage meetings BSBAUD501 Initiate a quality audit BSBLDR511 Develop and use emotional intelligence BSBLDR502 Lead and manage effective workplace relationships BSBMGT517 Manage operational plan BSBWOR502 Lead and manage team effectiveness Electives BSBAUD512 Lead quality audits BSBHRM524 Coordinate workforce plan implementation BSBHRM525 Manage recruitment and onboarding BSBINS501 Implement information and knowledge management systems BSBLDR522 Manage people performance BSBMKG554 Plan and develop public relations publications BSBOPS505 Manage organisational customer service BSBPEF501 Manage personal and professional development BSBPRC502 Manage supplier relationships BSBSTR502 Facilitate continuous improvement BSBSTR802 Lead strategic planning processes for an organisation BSBSUS511 Develop workplace policies and procedures for sustainability BSBWHS521 Ensure a safe workplace for a work area PSPGEN099 Undertake negotiations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSMENV272 Participate in environmentally sustainable work practices MSMWHS200 Work safely MSMSUP210 Process and record information MSS402051 Apply quality standards Elective units MEM03001B Perform manual production assembly MEM03006B Set assembly stations MEM09002B Interpret technical drawing MEM09204A Produce basic engineering detail drawings MEM11005B Pick and process order FWPCOT2238 Cut materials with a hand-held chainsaw HLTAID003 Provide first aid MSTGN3009 Coordinate work of team or section MEM13003B Work safely with industrial chemicals and materials MEM16006A Organise and communicate information MEM16007A Work with others in a manufacturing

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units ICTICT438 Select

Assessment Kit-CHCCSM006 Provide case management supervision CUA Core units MSS405001 Develop competitiveOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of