Learning and Assessment Kit-BSBITU211 Produce digital text documents New Qualification-April 2024 Core units ICTICT101 Operate a

Core units ICTICT101 Operate a personal computer ICTICT102 Operate word-processing applications ICTICT103 Use

Core units BSBCUS403 Implement customer service standards FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector FNSINC503 Identify situations requiring complex ethical decision making FNSRSK411 Apply risk management strategies to own work Elective units FNSSAM401 Sell financial products and services FNSSAM402 Implement a sales plan FNSSAM403 Prospect for new clients FNSINC504 Apply ethical frameworks and principles to make and act upon decisions BSBSMB407 Manage a small team BSBWOR501 Manage personal work priorities and professional development FNSCUS402 Resolve disputes * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs BSBWRT411 Write complex documents BSBXCM401 Apply communication strategies in the workplace Elective units BSBPEF402 Develop personal work priorities Group A BSBPEF502 Develop and use emotional intelligence Group A BSBCMM411 Make presentations Group B BSBCMM412 Lead difficult conversations Group B BSBHRM413 Support the learning and development of teams and individuals Group B BSBLDR411 Demonstrate leadership in the workplace Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

policies and procedures in the construction industry CPCCWP2001 Handle waterproofing materials CPCCWP2002 Use waterproofing tools and equipment CPCCWP2004 Prepare surfaces for waterproofing application CPCCWP3001 Apply waterproofing process to below-ground level wet areas CPCCWP3002 Apply waterproofing process to internal wet areas CPCCWP3003 Apply waterproofing process to above-ground external wet areas CPCCWP3004 Apply waterproofing remedial processes CPCCWP3005 Assess construction waterproofing process Elective units CPCCCA3012 Frame and fit wet area fixtures CPCCCM2002 Carry out hand excavation CPCCCM2006 Apply basic levelling procedures CPCCCM2007 Use explosive power tools CPCCCM2008 Erect and dismantle restricted height scaffolding * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTNWK529 Install and manage complex ICT networks ICTNWK546 Manage network security ICTNWK538 Install and maintain valid authentication processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-BSBITU211 Produce digital text documents New Qualification-April 2024 Core units ICTICT101 Operate aOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to