SCORM Compliant Package-SITHKOP002 Plan and cost basic menus FNS Units of competency MSMWJ302 Operate

Units of competency MSMWJ302 Operate a drain cleaning system MSMWHS110 Follow emergency response procedures MSMWHS200 Work safely MSMPER200 Work in accordance with an issued permit MEM09002B Interpret technical drawing * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

present and debate ideas Group D ICTICT408 Create technical documentation Group D ICTICT420 Develop client user interface Group D ICTICT427 Identify

and compliance obligations under ASQA Practice Guides

ethics and privacy in ICT environments ICTSAD609 Plan and monitor business analysis activities in an ICT environment Elective units ICTICT530 Design user experience solutions ICTPRG535 Build advanced user interfaces ICTNPL413 Evaluate networking regulations and legislation for the telecommunications industry ICTNWK612 Plan and manage troubleshooting advanced integrated IP networks ICTPMG613 Manage ICT project planning ICTPRG537 Implement security for applications ICTPRG547 Apply advanced programming skills in another language ICTTEN615 Manage network traffic ICTTEN622 Produce ICT network architecture designs ICTSAD612 Implement and maintain uses of containerisation * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-SITHKOP002 Plan and cost basic menus FNS Units of competency MSMWJ302 Operate* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.