Learner Guide-AHCMOM216 Operate side by side utility vehicles Session Plan aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Core units AMPCOM401 Build productive and effective workplace relationships AMPQUA401 Support food safety and quality programs AMPQUA402 Maintain good manufacturing practice in meat processing AMPWHS401 Monitor workplace health and safety processes Electives BSBCMM412 Lead difficult conversations BSBHRM413 Support the learning and development of teams and individuals BSBLDR411 Demonstrate leadership in the workplace BSBLDR412 Communicate effectively as a workplace leader BSBLDR414 Lead team effectiveness BSBOPS404 Implement customer service strategies BSBPEF402 Develop personal work priorities BSBXCM401 Apply communication strategies in the workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AURTTA121 Diagnose complex system faults Elective Units AURTTL111 Diagnose complex faults in CNG fuel systems AURTTL112 Diagnose complex faults in LNG fuel systems AURTTL113 Diagnose complex faults in LPG fuel systems AURTTR101 Diagnose complex faults in engine management systems AURMTQ101 Analyse and repair faults in performance driveline systems AURMTF002 Analyse and repair performance fuel injection systems AURETR137 Diagnose complex faults in light vehicle safety systems AURLTD109 Diagnose complex faults in light vehicle steering and suspension systems AURLTX104 Diagnose complex faults in light vehicle automatic transmission and driveline systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

objects and cultural landscapes BSBWHS302 Apply knowledge of WHS legislation in the workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units HLTSTE003 Sterilise loads HLTWHS003 Maintain work health and safety Elective units HLTDEN021 Apply the principles of radiation biology and protection in dental practice HLTDEN022 Prepare to expose a prescribed dental radiographic image HLTDEN023 Produce a prescribed dental radiographic image BSBOPS401 Coordinate business resources BSBMED301 Interpret and apply medical terminology appropriately BSBMED401 Manage patient recordkeeping system * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-AHCMOM216 Operate side by side utility vehicles Session Plan aggressive or abusive customers SIRXCEG009Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce