Training and Assessment Strategy-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set MSA Units of competency AURKTX001 Diagnose

Units of competency AURKTX001 Diagnose and repair powershift transmissions AURKTA011 Diagnose and repair mobile plant hydraulic systems AURHTE002 Diagnose and repair heavy vehicle compression ignition engines AURTTA006 Inspect and service hydraulic systems AURKTA005 Inspect

Core units BSBTWK201 Work effectively with others SITHIND006 Source and use information on the hospitality industry SITHIND007 Use hospitality skills effectively SITXCCS011 Interact with customers SITXCOM007 Show social and cultural sensitivity SITXWHS005 Participate in safe work practices Elective units SITXFSA005 Use hygienic practices for food safety SIRXSLS001 Sell to the retail customer BSBCMM211 Apply communication skills BSBTEC201 Use business software applications BSBSUS211 Participate in sustainable work practices BSBFIN302 Maintain financial records * We can develop additional elective units that are not listed on request (Please contact us for further information)

service and repair track type drive and support systems AURKTB001 Diagnose and repair mobile plant braking systems AURKTQ001 Diagnose and repair mobile plant final drive assemblies AURKTD002 Diagnose and repair mobile plant steering systems AURHTF002 Diagnose and repair heavy vehicle diesel fuel injection systems AURTTX006 Diagnose and repair hydrostatic transmissions * We can develop additional elective units that are not listed on request (Please contact us for further information)

service and repair track type drive and support systems AURKTA111 Diagnose and repair mobile plant hydraulic systems AURKTB101 Diagnose and repair mobile plant braking systems AURKTD102 Diagnose and repair mobile plant steering systems AURKTQ101 Diagnose and repair mobile plant final drive assemblies AURKTX101 Diagnose and repair powershift transmissions AURTTC103 Diagnose and repair cooling systems AURTTF105 Diagnose and repair engine forced-induction systems AURACA101 Respond to customer needs and enquiries in an automotive workplace AURAFA103 Communicate effectively in an automotive workplace AURETH002 Service and maintain battery electric vehicles AURETH101 Depower and reinitialise battery electric vehicles AURETK002 Use and maintain electrical test equipment in an automotive workplace AURETR007 Apply knowledge of automotive electrical circuits and wiring systems AURETR010 Repair wiring harnesses and looms AURETR011 Install basic ancillary electrical systems and components AURHTQ102 Diagnose and repair heavy commercial vehicle final drive assemblies AURHTQ103 Diagnose and repair heavy vehicle drive shafts AURLTZ101 Diagnose and repair light vehicle emission control systems AURLTB103 Diagnose and repair light vehicle hydraulic braking systems AURLTE001 Remove and install light vehicle engine assemblies AURLTE102 Diagnose and repair light vehicle engines * We can develop additional elective units that are not listed on request (Please contact us for further information)

tools and equipment to preserve biosecurity AHCBIO303 Apply biosecurity measures AHCECR307 Read and interpret maps AHCMOM302 Perform machinery maintenance AHCMOM304 Operate machinery and equipment * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set MSA Units of competency AURKTX001 DiagnoseYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.