SCORM Compliant Package-SITXCOM007 Show social and cultural sensitivity Class Activity Book Core units BSBLDR411 Demonstrate leadership

Core units BSBLDR411 Demonstrate leadership in the workplace BBLDR413 Lead effective workplace relationships BSBOPS402 Coordinate business operational plans BSBXCM401 Apply communication strategies in the workplace BSBXTW401 Lead and facilitate a team Elective units BSBCMM412 Lead difficult conversations Group A BSBCRT411 Apply critical thinking to work practices Group A BSBCRT413 Collaborate in creative processes Group A BSBOPS403 Apply business risk management processes Group A BSBPEF402 Develop personal work priorities Group A BSBSTR401 Promote innovation in team environments Group A BSBOPS404 Implement customer service strategies Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

present and negotiate client solutions BSBINS401 Analyse and present research information FNSISV405 Analyse insurance claims FNSISV411 Evaluate risk for new and renewal business FNSISV412 Underwrite new and renewal business BSBDAT501 Analyse data BSBWHS414 Contribute to WHS risk management BSBLDR411 Demonstrate leadership in the workplace BSBLDR413 Lead effective workplace relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

appliances and equipment MEM10021 Inspect

Units of competency FBPOPR3013 Operate and monitor an homogenising process FBPOPR2088 Operate pumping equipment FBPOPR2094 Clean equipment in place FBPOPR3016 Operate and monitor a separation process FBPOPR3011 Operate and monitor a heat treatment process * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSTGN3003 Estimate and cost job SITXCCS006 Provide service to customers AHCMER401 Coordinate customer service and networking activities AHCMER301 Process customer complaints AHCMER407 Provide irrigation sales and service MEM12024 Perform computations SIRXCEG003 Build customer relationships and loyalty SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-SITXCOM007 Show social and cultural sensitivity Class Activity Book Core units BSBLDR411 Demonstrate leadership* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.