Learning and Assessment Kit-TLII5018 Manage customer service Course Core units HLTAID014 Provide advanced

Core units HLTAID014 Provide advanced first aid RIICOM201D Communicate in the workplace RIIERR301E Respond to work site incidents RIIRIS301E Apply risk management processes RIIWHS201D Work safely and follow WHS policies and procedures Elective units RIIERR302E Respond to local emergencies and incidents PUAEQU001 Prepare

The trainers/teachers can then adjust lessons/sessions

manage and maintain quality systems for food processing FBPFSY5001 Develop a HACCP-based food safety plan FBPTEC4006 Apply an understanding of legal requirements of food production FBPTEC4007 Describe and analyse data using mathematical principles Elective units BSBAUD501 Initiate a quality audit FBPFST4009 Label foods according to legislative requirements FBPFST5005 Examine the biochemical properties of food FBPPPL4007 Manage internal audits FBPPPL5001 Design and maintain programs to support legal compliance * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SHBBMUP002 Design and apply make-up SHBBMUP003 Design and apply make-up for photography SHBBMUP004 Design and apply remedial camouflage make-up SHBBMUP005 Apply airbrushed make-up SHBBMUP006 Design and apply creative make-up SHBBRES001 Research and apply beauty industry information SHBXCCS002 Provide salon services to clients SHBXIND001 Comply with organisational requirements within a personal services environment SHBXWHS001 Apply safe hygiene

monitor and report on compliance systems RIIRIS401E Apply site risk management system Elective units RIIWHS402E Examine and maintain mine safety RIIERR302E Respond to local emergencies and incidents RIIERR401E Apply and monitor emergency preparedness and response systems in surface operations RIIBLA401E Manage blasting operations RIIBLA301E Conduct surface shotfiring operations RIIBLA402E Monitor and control the effects of blasting on the environment HLTAID011 Provide first aid RIIMEX405E Apply and monitor systems and methods of surface coal mining RIIRAI401D Apply and monitor mine services and infrastructure systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-TLII5018 Manage customer service Course Core units HLTAID014 Provide advancedOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to