LLND Kit-SITSS00035 Customer Service Management Skill Set Certificate I engagement

engagement

drawings and specifications CPCCJN3100 Process materials to produce components using static machines CPCCOM3006 Carry out levelling operations CPCCWHS2001 Apply WHS requirements

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTSAD507 Design and implement quality assurance processes for business solutions ICTSAD508 Develop technical requirements for business solutions ICTSAD509 Produce ICT feasibility reports ICTSAS502 Establish and maintain client user liaison ICTSAS526 Review and update disaster recovery and contingency plans ICTSAS530 Use network tools Group N ICTSAD501 Model data objects Group M ICTSAD502 Model data processes Group M ICTNWK529 Install and manage complex ICT networks Group A ICTSAD502 Model data processes Group H ICTWEB513 Build dynamic websites Group I ICTWEB514 Create dynamic web pages Group I ICTNWK615 Design and configure desktop virtualisation Group L ICTSAS518 Install and upgrade operating systems Group L Additional Electives ICTDBS507 Integrate databases with websites ICTCYS407 Gather

Units of competency CUAACT411 Use acting techniques in performance CUAMPF412 Develop and apply stagecraft skills CUAACT311 Develop basic acting techniques for performance CUAWHS312 Apply work health and safety practices CUAPRF314 Develop audition techniques CUAIND412 Provide freelance services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCUS403 Implement customer service standards FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector FNSINC503 Identify situations requiring complex ethical decision making FNSRSK411 Apply risk management strategies to own work Elective units FNSSAM401 Sell financial products and services FNSSAM402 Implement a sales plan FNSSAM403 Prospect for new clients FNSINC504 Apply ethical frameworks and principles to make and act upon decisions BSBSMB407 Manage a small team BSBWOR501 Manage personal work priorities and professional development FNSCUS402 Resolve disputes * We can develop additional elective units that are not listed on request (Please contact us for further information)

LLND Kit-SITSS00035 Customer Service Management Skill Set Certificate I engagementEmpower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational