Learner Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Training And Assessment Strategy health and environment policies and

health and environment policies and procedures FWPCOR3202 Conduct quality and product care procedures FWPCOR3204 Visually assess materials Elective units FWPCOT3203 Weigh loads FWPCOT3227 Receive and measure logs FWPCOT2240 Cut material with a pole saw FWPCOT3224 Plan and monitor equipment maintenance FWPCOT3259 Operate a four wheel drive on unsealed roads FWPCOT3260 Recover four wheel drive vehicles FWPFGM3214 Operate a four wheel drive in a towing situation * We can develop additional elective units that are not listed on request (Please contact us for further information)

configure and test network security ICTPMG501 Manage ICT projects ICTPRG418 Apply intermediate programming skills in another language ICTPRG503 Debug and monitor applications ICTPRG527 Apply intermediate object-oriented language skills ICTSAD501 Model data objects ICTSAD502 Model data processes ICTSAD506 Produce a feasibility report * We can develop additional elective units that are not listed on request (Please contact us for further information)

facilitate and review all aspects of case management CHCDIS009 Facilitate ongoing skills development using a person-centred approach HLTENN040 Administer and monitor medicines and intravenous therapy HLTENN049 Apply nursing practice in the orthopaedic care setting HLTENN050 Apply nursing practice in the rehabilitation care setting HLTENN055 Apply nursing practice in the respiratory care setting HLTENN056 Apply nursing practice in the cardiovascular care setting * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units TAEASS412 Assess competence TAEASS413 Participate in assessment validation TAEDEL411 Facilitate vocational training TAEDES411 Use nationally recognised training products to meet vocational training needs TAEDES412 Design and develop plans for vocational training TAEPDD401 Work effectively in the VET sector Elective units TAEASS404 Assess competence in an online environment TAEASS512 Design and develop assessment tools TAEASS514 Develop and implement plans for recognition of prior learning TAELLN421 Integrate core skills support into training and assessment TAELLN422 Use foundation skills resources

Elective units AHCASW501 Survey and report on Aboriginal cultural sites AHCECR501 Manage natural areas on a rural property AHCECR502 Conduct biological surveys AHCECR503 Design an ecological restoration project AHCECR504 Manage implementation of ecological restoration programs AHCECR505 Plan river restoration works AHCECR506 Develop and implement sustainable land use strategies AHCBER504 Manage the implementation of a biosecurity emergency control program AHCBUS511 Manage enterprise staff requirements AHCBUS514 Negotiate and monitor contracts * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Training And Assessment Strategy health and environment policies andOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce