SCORM Compliant Package-PSPINV001 Plan and initiate an investigation Learner Resources (Skill Set) Core units BSBCUS501 Manage quality

Core units BSBCUS501 Manage quality customer service BSBMGT502 Manage people performance BSBMGT605 Provide leadership across the organisation BSBMGT608 Manage innovation and continuous improvement BSBSMB409 Build and maintain relationships with small business stakeholders FNSINC411 Conduct work according to professional practices in the financial services industry FNSSAM601 Monitor performance in sales of financial products or services FNSSAM602 Identify and evaluate marketing opportunities in the financial services industry Elective units BSBMGT616 Develop and implement strategic plans BSBSUS501 Develop workplace policy and procedures for sustainability FNSINC503 Identify situations requiring complex ethical decision making FNSINC504 Apply ethical frameworks and principles to make and act upon decisions FNSORG501 Develop and manage a budget FNSORG602 Develop and manage financial systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Additional Elective CPCCWHS1001 Prepare to work safely in the construction industry

maintain and repair farm fencing ACMEQU202 Handle horses safely ACMEQU205 Apply knowledge of horse behaviour ACMEQU206 Perform horse riding skills at walk

emotional and physical wellbeing CHCPWK001 Apply peer work practices in the mental health sector CHCPWK002 Contribute to the continuous improvement of mental health services CHCPWK003 Apply lived experience in mental health peer work HLTWHS001 Participate in workplace health and safety Elective units CHCADV001 Facilitate the interests and rights of clients CHCADV002 Provide advocacy and representation services CHCCCS003 Increase the safety of individuals at risk of suicide CHCCCS017 Provide loss and grief support CHCCCS019 Recognise and respond to crisis situations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBTWK201 Work effectively with others CUAIND211 Develop and apply creative arts industry knowledge CUAWHS312 Apply work health and safety practices Elective units BSBCMM211 Apply communication skills BSBCRT201 Develop and apply thinking and problem solving skills BSBCRT311 Apply critical thinking skills in a team environment BSBFIN302 Maintain financial records BSBTEC201 Use business software applications CHCDIV001 Work with diverse people BSBOPS202 Engage with customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-PSPINV001 Plan and initiate an investigation Learner Resources (Skill Set) Core units BSBCUS501 Manage quality* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.