Learning and Assessment Kit-TLII0005 Apply customer service skills Quote Units of competency SITTPPD008 Develop

Units of competency SITTPPD008 Develop tourism products SITTPPD007 Research and analyse tourism data BSBMKG605 Evaluate international marketing opportunities * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBOPS301 Maintain business resources BSBOPS303 Organise schedules BSBPUR301 Purchase goods and services BSBFIN302 Maintain financial records * We can develop additional elective units that are not listed on request (Please contact us for further information)

maintain and repair farm fencing AHCINF203 Maintain properties and structures AHCLSC201 Assist with landscape construction work AHCLSC203 Install aggregate paths AHCLSC205 Install tree protection devices AHCMOM201 Operate two wheel motorbikes AHCMOM202 Operate tractors * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs to meet legislative requirements FBPFST4004 Perform microbiological procedures in the food industry FBPFST5002 Identify and implement required process control for a food processing operation FBPFST5005 Examine the biochemical properties of food FBPFST5006 Apply food microbiological techniques and analysis FBPFST6001 Develop

Core units BSBWHS211 Contribute to the health and safety of self and others CUAACD201 Develop drawing skills to communicate ideas CUAPPR211 Make simple creative work CUARES202 Source and use information relevant to own arts practice Elective units BSBCRT201 Develop and apply thinking and problem solving skills Group A BSBSTR301 Contribute to continuous improvement Group A BSBTEC101 Operate digital devices Group A BSBTEC201 Use business software applications Group A CUAIND211 Develop and apply creative arts industry knowledge Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-TLII0005 Apply customer service skills Quote Units of competency SITTPPD008 DevelopOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to