LLND Kit-SIRXMKT002 Use social media to engage customers LLN Kit (Skill Set) Aligned with the Standards for

Aligned with the Standards for RTOs 2025

Core units BSBINS301 Develop and use information literacy skills BSBOPS304 Deliver and monitor a service to customers BSBTEC201 Use business software applications BSBWHS311 Assist with maintaining workplace safety BSBXTW301 Work in a team CUAIND202 Develop and apply knowledge of information and cultural services organisations Elective units BSBINS203 Assist with circulation services BSBINS306 Provide multimedia support BSBINS307 Retrieve information from records BSBOPS305 Process customer complaints BSBOPS306 Record stakeholder interactions BSBXCM301 Engage in workplace communication * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AURACA101 Respond to customer needs and enquiries in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURSCA102 Present automotive products and services for sale AURSCA106 Promote automotive products and services AURSLA001 Comply with legal requirements when selling automotive products and services Electives AURSCA105 Sell automotive products and services SIRRINV002 Control stock SIRXSLS002 Follow point-of-sale procedures AURACA103 Build customer relations in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURAFA001 Use numbers in an automotive workplace AURAFA002 Read and respond to automotive workplace information If you require RPL Kits with comprehensive benchmarking

set and finish arborist knots AHCARB312 Use standard climbing techniques to access trees AHCCHM201 Apply chemicals under supervision AHCINF203 Maintain properties and structures AHCINF204 Fabricate and repair metal or plastic structures AHCIRG215 Assist with low volume irrigation operations AHCIRG217 Assist with pressurised irrigation operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCARB314 Implement a tree maintenance program AHCARB316 Perform pruning operations AHCARB323 Identify trees * We can develop additional elective units that are not listed on request (Please contact us for further information)

LLND Kit-SIRXMKT002 Use social media to engage customers LLN Kit (Skill Set) Aligned with the Standards forEmpower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational