SCORM Compliant Package-CHCVOL004 Manage volunteer workforce development SIT Core units SIRXCEG001 Engage the

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTDBS503 Create a data warehouse ICTDBS505 Monitor and improve knowledge management systems ICTDBS506 Design databases ICTDBS507 Integrate databases with websites ICTSAD502 Model data processes ICTSAS530 Use network tools Group O ICTSAD501 Model data objects Group M ICTSAD502 Model data processes Group M ICTNWK529 Install and manage complex ICT networks Group A ICTNWK562 Configure internet gateways ICTWEB513 Build dynamic websites Group I ICTWEB514 Create dynamic web pages Group I ICTNWK615 Design and configure desktop virtualisation Group L ICTSAS518 Install and upgrade operating systems Group L Additional Electives ICTDBS507 Manage project quality ICTCYS407 Gather

Units of competency AURTTL003 Install CNG fuel systems AURTTL001 Inspect and service CNG fuel systems AURTTL002 Diagnose and repair CNG fuel systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

roller and spray CPCCPD3024A Apply paint by spray CPCCPD3025A Match specified paint colour CPCCPD3026A Apply stains and clear timber finishes CPCCPD3027A Apply wallpaper CPCCPD3028A Apply decorative paint finishes CPCCPD3031A Implement safe lead paint and asbestos work practices in the painting industry Elective Units CPCCPD3029A Remove graffiti and apply protective coatings CPCCPD3032A Apply advanced wallpaper techniques BSBSMB301 Investigate micro business opportunities BSBSMB406 Manage small business finances * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency TAEDES503 Design and develop e-learning resources TAEDEL501 Facilitate e-learning * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-CHCVOL004 Manage volunteer workforce development SIT Core units SIRXCEG001 Engage the* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.