PowerPoint-TLII5018 Manage customer service New Qualification-April 2024 Assessments are mapped to the

Assessments are mapped to the Australian Core Skills Framework (ACSF) at levels suitable for postgraduate vocational learners (typically Level 4-5)

ICTSAS308 Run standard diagnostic tests

Core units BSBMED301 Interpret and apply medical terminology appropriately CHCCCS020 Respond effectively to behaviours of concern CHCCCS036 Support relationships with carer and family CHCCCS038 Facilitate the empowerment of people receiving support CHCDIV001 Work with diverse people HLTAHA027 Assist with an allied health program HLTAHA047 Engage with clinical supervision and delegation HLTAHA049 Recognise impact of health conditions HLTINF006 Apply basic principles and practices of infection prevention and control HLTWHS002 Follow safe work practices for direct client care Elective units HLTAHA029 Support independence and community participation HLTAHA031 Assist in rehabilitation programs HLTAHA033 Conduct group sessions for individual outcomes HLTAHA038 Support the use of orthoses or prostheses HLTAHA044 Work within a community rehabilitation environment CHCCCS002 Assist with movement CHCCCS040 Support independence and wellbeing CHCMHS001 Work with people with mental health issues * We can develop additional elective units that are not listed on request (Please contact us for further information)

buoyancy and mobility skills SISCAQU010 Instruct swimming strokes SISCAQU009 Instruct water safety and survival skills SISCAQU002 Perform basic water rescues * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBWOR203 Work effectively with others SITEEVT001 Source and use information on the events industry SITEEVT002 Process and monitor event registrations SITXCCS006 Provide service to customers SITXCOM002 Show social and cultural sensitivity SITXWHS001 Participate in safe work practices Elective units SITEEVT003 Coordinate on-site event registrations Group A SITEEVT004 Provide event staging support Group A BSBITU202 Create and use spreadsheets Group B BSBITU301 Create and use databases Group B BSBITU302 Create electronic presentations Group B BSBITU306 Design and produce business documents Group B BSBSUS201 Participate in environmentally sustainable work practices Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

PowerPoint-TLII5018 Manage customer service New Qualification-April 2024 Assessments are mapped to theOur PowerPoint presentations support trainers to deliver effective, engaging and compliant classroom or webinar delivery of a qualification or unit. PowerPoint presentation The PowerPoint presentation supports the trainer teacher in creating an interactive learning environment. We provide all documents to you in Microsoft Office format, so you can easily customise them as required. You are free to rebrand and reproduce these within your registered