Unit Knowledge Guide-RIIERR301E Respond to work site incidents Skill Set Core units MSMENV272 Participate in

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMWHS200 Work safely Elective units AUMANA001 Prepare and document quotations AURACA001 Respond to customer needs and enquiries in an automotive workplace AURACA002 Establish customer requirements of a complex nature AURACA003 Build customer relations in an automotive workplace AURAMA004 Maintain business image in an automotive workplace AURAMA005 Manage complex customer issues in an automotive workplace AURSCA002 Present automotive products and services for sale AURSCA003 Apply sales procedures in an automotive workplace AURSCA004 Carry out cash and non-cash payment operations AURSCA005 Sell automotive products and services AURSCA006 Promote automotive products and services AURSAA001 Process customer complaints in an automotive workplace BSBCUS501 Manage quality customer service AURSCA001 Select and supply automotive parts and products AURSLA001 Comply with legal requirements when selling automotive products and services AURSBA002 Identify and match uncommon automotive parts AURTTA017 Carry out vehicle safety inspections HLTAID003 Provide first aid MSMOPS212 Use organisation computers or data systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units TAEDES511 Design and develop strategies for training and assessment TAEDES515 Evaluate training TAEPDD511 Maintain and enhance professional practice Elective units TAEASS512 Design and develop assessment tools TAEASS511 Lead assessment TAEASS513 Lead assessment moderation and validation processes TAEASS514 Develop and implement plans for recognition of prior learning TAEDEL511 Facilitate e-learning TAEDEL512 Lead training facilitation BSBTWK501 Lead diversity and inclusion TAELLN511 Lead the development of adult literacy skills TAELLN512 Lead the development of adult numeracy skills * We can develop additional elective units that are not listed on request (Please contact us for further information)

configure and test network security Group D ICTPRG430 Apply introductory object-oriented language skills Group D ICTPRG434 Automate processes BSBWOR404 Develop work priorities ICTWEB430 Produce server-side script for dynamic web pages If you require RPL Kits with comprehensive benchmarking

alter and dismantle scaffolding basic level CPCCLSF3001 Licence to erect

Units of competency BSBLDR602 Provide leadership across the organisation CUAIND311 Work effectively in the creative arts industry BSBFIN501 Manage budgets and financial plans If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-RIIERR301E Respond to work site incidents Skill Set Core units MSMENV272 Participate inOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner