Training and Assessment Strategy-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set SLE All resources go through a

All resources go through a compliance and quality check with highly experienced professionals who have worked in the VET sector

Our learner resources have been aligned to learner cohorts

Units of competency FBPCEL2009 Carry out transfer operations FBPCEL3017 Perform single column lees stripping (continuous still brandy) operations FBPCEL3001 Handle and store spirits BSBWHS301 Maintain workplace safety FBPCEL3018 Perform dual column distillation (continuous still brandy) operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCDES501 Design sustainable landscapes AHCDES502 Prepare a landscape design AHCDES503 Assess landscape sites AHCDES504 Design for construction of landscape features Elective units AHCARB508 Identify

Core units BSBMED301 Interpret and apply medical terminology appropriately CHCCOM005 Communicate and work in health or community services CHCCOM006 Establish and manage client relationships CHCDIV001 Work with diverse people CHCLEG001 Work legally and ethically HLTAAP002 Confirm physical health status HLTAAP003 Analyse and respond to client health information HLTOTH001 Apply casts HLTOTH002 Modify casts HLTOTH003 Remove casts HLTOTH004 Apply orthopaedic devices HLTOTH005 Modify orthopaedic devices HLTOTH006 Remove orthopaedic devices Elective units CHCCCS006 Facilitate individual service planning and delivery CHCCCS010 Maintain a high standard of service * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set SLE All resources go through aYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.